Museum Market Banner
Museum Jobs header

Museums Associations Service Providers List Yours Articles Books Conferences Museum JobsMuseum Studies Contact Us

 

Guest Services Manager

Posted: October 29, 2008 — Open until filled

 

Great Lakes Science Center

Cleveland, Ohio

Type: Full Time, Experienced

Required Degree: BA/BS

Salary: Open

Description:
Management position that will lead internal ticket and membership sales efforts. Responsible for implementing and maintaining sales and customer service culture within admissions team. Responsible for analyzing ticket sales data and reporting on key performance indicators. Manages admission team, registration and sales and chief projectionist. Contributes to efforts to build robust data on visitors and streamlines ticketing system process.

Responsibilities:
Cultivate a sales and marketing culture within front line staff. Measure and reward ticket and membership sales performance.
• Responsible for all box office functions, including: oversight of ticketing software, scheduling, hiring and training of front line staff.
• Manage registration and sales team and streamline process with box office staff to continually improve response time

Educational Requirements:
Bachelor's degree in related field preferred, with at least three years of proven excellence in guest relations and sales and customer service. MS Excel, MS Word, knowledge of Ticketmaster or other ticketing systems preferred.

Application Instructions:
Send cover letter and salary history to:

Application Email: humanresources@glsc.org

Web Site: www.greatscience.com/

Application Address:

Human Resources
Great Lakes Science Center
601 Erieside avenue
Cleveland, Ohio 44114

Museum Careers footer